Ever since the beginning of All Terrain time we would get calls from customers telling us, “The gentlemen that came to my house did such a good job and they were so kind.”, or something along those lines. It was customers calling to tell us how great the team was, the awesome job they did and them wanting us to know how they did. We broke it down our phone calls a little more here in the graph below.
At All Terrain we welcome all feedback. Good or bad, we celebrate the victory or evaluate ourselves on how to make us better.
To acknowledge all the positives, we created an “Attaboy” Program, for our team. When someone calls to give praise to our team with how well of a job was done – we reward the team members who worked at the job with gift cards from local businesses in town.
Being appreciated by our customers is awesome. They love the work we do and not only do they let us know by choosing us again the next year and the year after that. They call to let us know; you can hear how excited they are on the phone. It’s pretty cool and always a fun conversation.
If you’re an active customer and have loved the work that we’ve done for you, don’t feel that you have to call in to tell us how we did, but if you do feel inclined to share, we’re always happy to receive a review online!